Free Resources

We offer a number of free resources to help  your understanding of ITIL and to help you prepare for the exam.

An Introductory Overview of ITIL V3

The itSMF has produced a free introductory overview of ITIL V3.  It is a useful initial guide to the ITIL framework available here.

ITIL V3 Glossary

The official ITIL V3 Glossary is available in several languages as a free download from www.best-management-practice.com

Free ITIL V3 Foundation Mock Exam (Available soon)

We offer a free exam consiting of 40 sample exam questions, run in a real exam simulator.  You may take the exam as many times as you like!

Free ITIL V3 Process Map (Available soon)

A wall chart showing all the ITIL V3 processes and how they interact provides a useful reference for any office wall.